If you want to downgrade your WhatsApp Business API number to normal WhatsApp, the process is different from deleting the WhatsApp or WhatsApp Business app. Here are the steps to follow:

  1. Go to your Facebook Business Manager and open Business Settings. Choose WhatsApp Accounts from the left panel.
  2. If you have multiple WhatsApp Business API accounts, select the one you want to downgrade.
  3. Go to ‘Settings’ and scroll down to click on ‘WhatsApp Manager’.
  4. Click on ‘Account Tools’ and choose ‘Phone Numbers’.
  5. Click the trash bucket icon to downgrade your WhatsApp Business API account.
  6. After downgrading, wait a few minutes and log in to your WhatsApp or WhatsApp Business app.

Note that downgrading your WhatsApp Business account is now a reversible process, meaning you can re-create a WhatsApp Business API account using the same phone number. However, you will permanently lose all data, including messages, contacts, and more, stored in the WhatsApp Business API account.

If you want to downgrade your number from WhatsApp or WhatsApp Business app and switch to WhatsApp Business API, check out this article. To learn more, please connect with our support team

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